Reference

harumwin Privacy Policy for Your Account Data

Your account data, wallet choices and device details stay connected to a clear Privacy Policy, so you know what we collect before opening an account.

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harumwin harumwin Privacy Policy for Your Account Data
CONTACT ROUTES

How to Reach Us About Privacy

A privacy question should not require guesswork, so we keep the contact path close to your account and cashier records. Use the support link shown after login, include the phone number tied to your account, and describe the exact record you want checked. If a DANA receipt, QRIS reference or device sign-in needs attention, sharing its date and status helps us locate the right entry without asking for your wallet password.

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Account support link

Open the support link inside your account area and ask about collected data, a phone verification record or a privacy request. We use your account details to route the message correctly.

Wallet status check

For DANA, OVO, GoPay or QRIS records, provide the transaction reference and displayed status only. Never send a wallet PIN or password when asking us to check payment-related data.

Access request path

Ask us to access, correct or remove eligible account data through the same support route. We may verify your phone before changing records linked to your harumwin account.

SIX DATA CONTROLS

Six Controls Behind Your Account Data

Privacy depends on practical handling rather than a long promise. We separate account records from wallet credentials, use device and login signals to spot unusual access, and keep requests tied to the…

Account collection

We collect details you submit during account opening and phone verification, plus records created when you sign in or request help. These details let us identify your account without asking you to repeat every step.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry may show a reference, amount status and time. We use that record to trace the request, not to request your wallet PIN.

Cookie controls

Cookies and similar device storage can retain sign-in preferences, page settings and security signals. You can adjust browser controls, although removing them may require another login before reaching the lobby.

Device security

We may compare device and session signals when your account opens on a new phone or desktop. If access looks unusual, phone verification can be requested before account details are changed.

Record retention

We keep account, payment and support records only for the period needed for account operations, dispute handling, security checks or legal duties. When a record is no longer needed, our processes remove or separate it.

Policy changes

If this Privacy Policy changes in a material way, we will place the updated wording on this page. Check the page before using a new device, adding a wallet or sending another support request.

Privacy Policy Questions About Wallet Data

These answers cover the searches we hear most often before an account is opened. They explain the Privacy Policy in plain terms, with practical examples for Indonesian account access, device checks and local wallet records.

The Privacy Policy covers account details, phone verification, login activity, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

No. We may retain a transaction reference, displayed status and timing for account support, but your DANA or QRIS PIN belongs with that payment channel. Do not send it through our support route.

Device and session signals help us recognise a new phone or desktop login and protect account changes. A phone verification step may appear when access looks unusual, where local law permits.

Yes. Use the support link inside your account, state that you want an account-data access request, and include the phone number linked to your profile. We may verify ownership before responding.

Send a correction request through the account support path and name the field that needs changing. We check the request against your phone verification record before updating eligible account data.

We retain payment and support records for the period needed for account operations, dispute handling, security checks or legal duties. The period can differ by record type and applicable local requirements.

Yes. Ask through the support link and tell us which device or browser you use. You can also adjust cookie settings in the browser, though this may prompt another login before lobby access.

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